6 Best Help Desk and Support Ticket Plugins for WordPress
No matter what type of online business you run, there is no better way to keep your customers happy than to offer them a solid user support system on your website. And if you have a WordPress-powered website, implementing a help desk can be quite easy. You just need to install an appropriate WordPress support ticket plugin, and you will instantly have plenty of options at your disposal.
By establishing a reliable and professional help desk system on your website, you will be able to answer all the questions and help users out with any issues they might have in a fast and well-organized way. You will get to easily manage all their questions by allowing them to create a ticket and assigning them to the appropriate department that will be able to assist them further. Organizing your help desk using tickets will not only help you and your team work in a more efficient manner, but it will also provide excellent support to your users that will make them want to come back and purchase more of your products and/or services.
This is also a great chance to prove your reliability and expertise and build an overall good reputation in your field. Plus, if you combine a solid help desk plugin with one of the many available CRM plugins, the way you handle and manage relationships with your customers will be brought to a whole other level.
To help you fulfill your customer service goals, we’ve gathered a list of both free and premium help desk support solutions that will work seamlessly with your WordPress-powered website. We will also include some plugins that will help you create an all-encompassing self-service support system on your website, which can be quite useful to your visitors. Check them out:
If you’ve installed WooCommerce and learned all there is to know about this popular platform, it might also be wise to include a support ticketing system for your eCommerce business. The WooCommerce Support Ticket System plugin is great because it seamlessly integrates with your WooCommerce installation and adds a system that will let you manage user and order support tickets. This system allows you to provide support to all the users that run into any order or delivery inconveniences. You will be able to easily manage tickets in your backend, and your users will be able to use a practical message thread on the frontend to communicate with you.
Apart from the order and user tickets, there is also a pay-per-ticket system that activates once the product is purchased and the order is paid, which can be used by the manager to keep track of the product-related questions submitted by the customer. Moreover, the plugin comes with an email notification system that sends an email to the customer or shop admin every time an action is performed.
You can purchase the WooCommerce Support Ticket System plugin for $26.
Support Genix is the perfect solution for any company looking to improve customer service by integrating a ticket system with WordPress. With a powerful ticketing system, you can easily create and manage support tickets. You’ll also be able to take advantage of the transfer feature which allows moving issues between departments or teams without any hassle at all.
Support Genix is the perfect solution for businesses that need to manage a large volume of customer inquiries. With unlimited tickets, users, and agents, as well as Business Email accounts included, you’ll be able to handle everything from one place. Plus, the powerful WordPress support ticket plugin makes it easy to track and respond to tickets so you can keep your business running smoothly.
Support Genix offers a variety of pricing options to meet your requirements and budgets. The Personal package is the most affordable solution, coming in at $29/year for a single site. It includes Unlimited Tickets, Businesses, Email Piping, and 1 Year Update & Support. To learn more about their available packages, visit their website.
Support Genix comes with wide range of features such as Unlimited Tickets, Unlimited Customers, Unlimited Agents, Email Notification to stay informed, Integration of the Elite Licenser, Email redirecting, Tickets on Behalf of Users, Manage your agent’s capabilities, and much more.
When it comes to free plugins that you can download from the WordPress.org repository, JS Help Desk is one of the best such plugins around. This easy-to-use customer support system allows users or guests to create a ticket from the frontend and is packed full of features that don’t lack in any way compared to some of the premium support ticket systems out there. Aside from the frontend ticket creation, you will also get access to features such as the ability to create a ticket on the user’s behalf, a support icon with different position options, multiple file attachments, the ability to show and highlight a ticket status message, etc.
If you want, you can upgrade to the pro version (with the Basic pricing starting at $69) for more extensive features, such as time tracking, the ability to export and even merge tickets, post internal notes on tickets that can be seen by the admin and staff only, and plenty more.
Here is another all-encompassing and easy-to-use help desk ticket system that comes both with a free and a premium version. SupportCandy allows a full frontend and backend interface for agents and gives the ability to your visitors to create guest tickets in case they do not wish to create an account to make one. The latter option is especially great since there are many users who most likely won’t want to create an account to make their ticket. Therefore, you can actually avoid losing a lot of potential customers in this way. The plugin also comes with the Ajax functionality, responsive design which will make it work well on any screen size, a customizable ticket form, customizable email notifications, and plenty more.
If you want, you can upgrade the SupportCandy plugin by purchasing some of the premium add-ons. These include WooCommerce integration, the ability to export your tickets to CSV format and get access to a reports feature (that gives a graphic overview of your ticket).
As for the pricing, the cheapest solution is the Starter bundle that can be purchased for a price of $39.99 for a single site.
Knowledge Base is a great plugin that will allow you to create a self-service support system in virtually no time. You will get to generate an impressive base of useful articles, FAQs, documentation, etc. The plugin also comes with the ability to easily reorder knowledge base posts and categories, set custom slugs, display breadcrumbs on category and single pages, include article file attachments, and more. Moreover, you will get to fully set the main knowledge base page using various elements like columns, sidebar, and category icons, enable or disable the live search option, include the voting system on your site, and so on. The Knowledge Base is also widget and Gutenberg block-ready and is constantly updated and improved for the convenience of its users.
You can get the Regular Licence for $49.
If you are looking for a mix of a knowledge base and built-in analytics on your site, look no further than MinervaKB Knowledge Base. You will get an abundance of useful features that will help you build a solid knowledge base on your website. Apart from the ability to add all your documentation, you will also be able to track its performance instantly using the analytics tool. For example, you will have an insight into your views, likes, and dislikes on a weekly and monthly basis, and will be able to see what your users searched for and the results they received. If you want, you can also restrict article access based on user roles, add article attachments, use multiple sidebars, and get access to over 730 Google fonts, among other options. The plugin comes with multisite support, Elementor and Google Analytics integration, it is translation and WPML-ready, and is well-optimized for your website’s speed and SEO in general.
The regular license for MinervaKB is $69.
Wrapping Things Up
No matter if you opt for the free or paid option, one of these WordPress help desk and support ticket plugins is bound to help you on your mission to build an outstanding self-service or support system. Just establish what your main objectives are and pick the plugin that works best with your type of business. Once you do that, you’ll be well on your way to build a professional and reliable reputation in your niche that will keep your customers coming back.