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How to Add Tidio to WordPress: A Full Guide

How to Add Tidio to WordPress

You have a company and a website powered by WordPress. You also want to grow your business, don’t you?

A great way to level up your business, improve retention, attract new customers, and provide a better customer experience is to have excellent customer service. You can achieve this in multiple ways, one of which is using communication tools like chatbots and live chats.

Tidio is a solution like this – a well-round communication tool with a live chat, chatbots, multiple integrations, and features proven to help your business skyrocket.

Not fully convinced that you need a communication tool like Tidio on your WordPress website? Here are some stats and facts that can help you decide.

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Benefits of Adding a Live Chat and Chatbot to WordPress

  • 74% of U.S. adults feel more comfortable communicating with customer service via live chat than any other method (Harris Research).
  • About 61% of companies see improved customer support via online chats as a driver of sales (SAP Customer Experience).
  • The global live chat software market is expected to reach $1.7 billion by 2030 (Allied Market Research).

All in all, there are multiple reasons why you might want to integrate your WordPress business with a communication tool like Tidio – lower churn and cart abandonment rates, faster responses, 24/7 availability in multiple languages, and better overall customer experience.

However, how exactly do you add the Tidio plugin to your WordPress website? Where do you start?

We got you covered!

Read on for all the necessary information on how to:

So—

Let’s get down to reading!

Installing the Tidio Plugin on WordPress

To install Tidio, you simply need to login into your WordPress account and find Tidio on the list of plugins. Go to the plugins section and select Add New.

Add New Plugin

Find the plugin by typing Tidio in the search bar and hit the Install button.

Well done, the plugin is now installed! Just make sure you click the Activate button before moving on to the next step.

Instal Plugin

From now on, you will see Tidio in your plugins section.

Creating an Account on Tidio

Go to the Tidio sign up page and create your account. You can choose the forever free option or a paid plan suitable to your needs. You can also use the free plan to play around and try the plugin and then switch to a paid option.

Tidio Pricing

Tidio free plan will allow you to use the live chat to have conversations with 50 unique visitors per month, as well as have chatbot conversations with up to 100 unique users monthly. You will have email assistance from Tidio support specialists, desktop and mobile apps, third party integrations, and access to information about your visitors (e.g., their location).

Paid plans start from 15.83 EUR a month and allow you to have unlimited conversations, a tailored number of operators for your live chat, live chat support from Tidio, analytics, chatbot templates, and more.

Tidio Create Free Account

For signing up, you simply need an email address and a password to set up your account. There is also a possibility to register using your Facebook, Wix, or Shopify if you have one.

Alternatively, you can also create your account right in the WordPress panel.

WordPress Panel Tidio

Now, it’s time to give Tidio a setup that works for you and your website.

Customizing Your Tidio Widget

As a new user, you will be guided through a product tour. One of the steps would be to choose the look and feel of your Tidio widget. Don’t worry, you will be able to easily change it later, so you can use this step simply to play around and see what the plugin can offer.

Having a well-customized customer support widget will ensure that the customer experience you offer is consistent and your support tool matches the style of your business. It’s also great for aesthetic reasons.

Configure Your Live Chat

During this step, you can choose the name and your widget color. There are 5 default colors to choose from and the possibility to create any color by revealing the palette (click on three dots). You can also pick your website language. There are over 140 languages to choose from, so don’t worry about not finding yours.

Once you are done, click Continue and go on to add your company information, as well as choose your widget’s main focus, the number of support agents, and your industry.

Tidio Step 2

Next, you can choose if you want to create a welcome message for your website. It will be an automatic message by a chatbot that visitors will see upon entering on your WordPress website.

Once your Tidio chat is personalized and matches your business, let’s finally add it to your WordPress website.

Setting Up the Admin Panel

Your admin panel will be a crucial part of your work with Tidio. This is the very place where you will manage, customize, and track all your interactions with customers. There, you will also be able to chat with your website visitors, set up your AI-powered chatbots or email campaigns if needed.

The Tidio widget will always be located in the lower right corner of your WordPress site. However, if you wish to change it, simply change its position in the Settings in the admin panel. In Settings, you will also be able to choose the operating hours for your live chat.

Integrating Third-Party Plugins If Necessary

Live chats give you the freedom to communicate with your customers on the go, wherever you are. However, to do so, you might want to integrate your WordPress Tidio plugin with a mobile and desktop Tidio app. This way, your support team will still be able to help your customers away from the computer.

To install the mobile app, you will need to have Android 4.1 and higher or IOS 9.0 and higher.

As for the desktop Tidio application, it might come in handy when you don’t want to have a browser open but still wish to answer your visitors’ questions. The app works both for Windows and MacOs computers.

Apart from the Tidio applications, you can also integrate your support plugin with Facebook Messenger, add an Instagram chatbot, or a connect CRM system. Adding them to your toolset will definitely allow you to improve customer satisfaction even more. And you will have all your customer interactions from different platforms in one admin panel, which will make it easier for your support team to be reactive.

And that’s it! Now you can enjoy the ease of using Tidio for customer support, and your visitors can experience exceptional customer service levels.

However, if you are still not fully convinced that you need a communication tool on your WordPress website, here are some stats and facts.

Installing Tidio on WordPress: Summary

As you can see, integrating Tidio with your WordPress-powered website is truly a piece of cake. Live chats and chatbots are not particularly new, however, many businesses are still unaware what steps to take in order to have one. However, it can be a great opportunity for you!

Let’s review the steps necessary to add Tidio to WordPress:

Now that you know how to integrate Tidio with your business, go ahead and change your customer experience for the better. And whenever any questions or concerns come up, you can always consult Tidio’s knowledge base or contact the tool’s support through the Tidio widget.

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